For patients
New patient information
Everything you need before your first visit, from choosing the right appointment to what to bring on the day.
How do I become a patient at Dermagnify?
Book a medical dermatology appointment for concerns such as skin checks, acne, rashes or chronic skin conditions, or an aesthetic consultation for aesthetic and wellness treatments. Request a visit online or call or text (904) 686-7771. After booking a medical visit, you will complete your paperwork in our EzDERM patient portal.
Step one
Choose the right appointment
We book dermatology, aesthetic and wellness care separately, so you are matched with the right appointment from the start.
- Medical dermatology appointments are for medical concerns such as acne, eczema, psoriasis, rashes, skin checks and other chronic skin conditions. See medical dermatology.
- Aesthetic and wellness consultations are for injectables, skin rejuvenation, laser treatments, peptide therapy, medical weight loss and other aesthetic or wellness services. See aesthetics and functional wellness.
- Not sure which you need? Call our front desk at (904) 686-7771. The team can help with scheduling, portal questions and general inquiries.
Step two
Book your visit
Request an appointment online, choosing a medical visit or an aesthetic consultation, or call or text the office at (904) 686-7771. We are open Monday to Friday, 8:30 am to 3:30 pm.
For a medical visit, have your insurance cards ready unless you are paying for yourself. Your appointment request will be declined if your insurance information is not complete. See insurance for the plans we accept.
If you need to cancel or reschedule, please let us know at least 24 hours in advance. Appointments missed without notice may be subject to a no-show fee, except in extenuating circumstances. Patients who arrive more than 10 minutes late may be asked to reschedule.
Our office is at 100 Executive Way, Suite 114, Ponte Vedra Beach, FL 32082. On Executive Way, drive past Bank of America and turn right before Atlantic Self Storage.
Step three
Complete your paperwork in the EzDERM portal
After you book a medical dermatology appointment, you will receive an email from noreply@ezderm.com. Verify your email, then create a username and password to sign in.
Check-in can be completed on an iPad in the office, but we strongly encourage you to finish it in the portal before your visit. It keeps wait times short and helps us maintain a limited lobby capacity. In the portal you can:
- Complete your medical intake questions and sign your consent forms, under the Appointments tab
- Review your appointment date and time
- View counseling notes, diagnoses and treatment plans after your visit
Step four
What to bring and how to prepare
Please arrive with all makeup removed, and avoid applying lotion or moisturizer beforehand. If you are coming in for a rash, avoid putting creams or ointments on it that day so Dr. Cappel can see it clearly. Wear comfortable clothing that is easy to change in and out of for your exam.
Please bring:
- A valid photo ID
- Your insurance card or cards, unless you are self-pay
- Your current skincare products, so they can be reviewed during your visit
- For a rash, a list of the medications you take and the treatments you have already tried
Billing
Insurance, payment and online bill pay
We accept Aetna, Blue Cross Blue Shield of Florida and Medicare for medical visits. We recommend contacting your insurance provider before your visit to confirm that our office is in-network. Payment is due at the time of your visit and may include a copay, coinsurance or any unmet deductible.
A credit card is kept on file for payment, and cash is not accepted. Aesthetic treatments are self-pay, coverage for wellness treatments varies by plan and indication, and our team will verify your benefits, and Cherry payment plans let you split treatment costs into monthly payments. See cost and payment options.
Existing patients with a balance can pay online through our secure payment tool connected to EzDERM, for a current or past visit, from a phone, tablet or computer, without needing to call the office. Portal sign-in and bill pay are on the patient portal page.
Beyond your visit
Patient programs and tools
Our patients also have access to programs that support their care between visits. You can buy most of them in our shop.
- Dermagnify Health Journey Panels: physician-designed lab panels that pair comprehensive bloodwork with a personalized interpretation and action plan. See supplements and lab panels.
- Fullscript supplement plans: sign up for access to personalized supplement plans.
- Evexias nutraceuticals: a range of nutraceuticals for individual health goals.
- DermagnifyVIP: our membership powered by RepeatMD, with member pricing, perks and rewards on select cosmetic and wellness services. It costs $20 a month and suits patients who plan regular treatments through the year.
- Gift cards: usable toward eligible cosmetic treatments and skincare purchases.
Your first visit
Four steps to your first appointment
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01
Choose your visit
A medical appointment for skin conditions and skin checks, or an aesthetic or wellness consultation.
-
02
Book
Request an appointment online, or call or text (904) 686-7771.
-
03
Complete the portal
Verify your EzDERM email, then finish intake questions and consent forms before you arrive.
-
04
Arrive prepared
Bring your photo ID, insurance cards and current skincare products, with makeup removed.
Questions
New patient questions
Book a medical visit for skin checks, acne, eczema, psoriasis, rashes or other skin conditions. Book an aesthetic consultation for injectables, skin rejuvenation, lasers, peptide therapy, medical weight loss and other aesthetic or wellness services. If you are unsure, call (904) 686-7771.
Bring a valid photo ID, your insurance card or cards (unless you are self-pay) and your current skincare products. Arrive with makeup removed and no lotion or moisturizer applied.
After you book a medical appointment, you will receive an email from noreply@ezderm.com. Verify your email, create a username and password, then complete your intake questions and consent forms under the Appointments tab.
Yes, for medical visits. We accept Aetna, Blue Cross Blue Shield of Florida and Medicare. Aesthetic treatments are self-pay, and coverage for wellness treatments varies by plan and indication, and our team will verify your benefits. See insurance.
Please give at least 24 hours' notice to cancel or reschedule. Appointments missed without notice may be subject to a no-show fee, and patients more than 10 minutes late may be asked to reschedule.
DermagnifyVIP is our $20 a month membership, powered by RepeatMD. Members get preferred pricing, perks and rewards on select cosmetic and wellness services, including all neurotoxin packages.