Frequently asked questions

Book a medical visit for skin checks, skin cancer, acne, eczema, psoriasis, rashes or other skin conditions. Book an aesthetic or wellness consultation for injectables, skin rejuvenation, lasers, peptide therapy, medical weight loss and similar services. Not sure? Call (904) 686-7771 and our front desk will help.

Request an appointment online, choosing a medical visit or an aesthetic consultation, or call or text the office at (904) 686-7771.

Our office is at 100 Executive Way, Suite 114, Ponte Vedra Beach, FL 32082. We are open Monday to Friday, 8:30 am to 3:30 pm. See contact for directions.

Bring a valid photo ID, your insurance card or cards (unless you are self-pay) and your current skincare products. Arrive with makeup removed and no lotion or moisturizer applied. See new patient information.

After you book a medical appointment, you will receive an email from noreply@ezderm.com. Verify your email, create a username and password, then complete your intake questions and consent forms in the EzDERM portal under the Appointments tab.

Please give at least 24 hours' notice to cancel or reschedule. Appointments missed without notice may be subject to a no-show fee, and patients more than 10 minutes late may be asked to reschedule.

For medical dermatology visits we accept Aetna, Blue Cross Blue Shield of Florida and Medicare. We do not accept Medicaid plans. See insurance for the specific plans.

No. Aesthetic treatments are self-pay, and coverage for wellness treatments varies by plan and indication, and our team will verify your benefits. Removal of a benign growth for purely cosmetic reasons is typically not covered either.

In most cases, yes. A total body skin exam is considered a preventive health service and is typically covered by insurance.

We accept self-pay, major credit cards, CareCredit and Cherry payment plans. A credit card is kept on file, and cash is not accepted. See cost and payment options.

DermagnifyVIP is our $20 a month membership, powered by RepeatMD. Members get preferred pricing on all neurotoxin packages, plus perks and rewards on select aesthetic and wellness services.

Adults should have a full-body skin exam by a board-certified dermatologist once a year. If you have a personal or family history of skin cancer, Dr. Cappel may recommend checks every 3 to 6 months. See skin cancer screening.

Look for the ABCDEs of melanoma: Asymmetry, irregular Border, multiple Colors, Diameter larger than a pencil eraser, and Evolving or changing moles. Also watch for new or unusual spots and sores that do not heal.

A dermatopathologist diagnoses skin disease by examining tissue under the microscope. Dr. Cappel is board certified in both dermatology and dermatopathology, so he can personally analyze a biopsy and confirm the diagnosis. See his credentials.

The only way to know for certain is an evaluation by a board-certified dermatologist. If there is any concern, Dr. Cappel performs a biopsy. See mole and skin tag removal.

There is currently no cure for either, but both can be effectively managed with the right treatment approach. See eczema and psoriasis treatment.

If you can, avoid applying creams or ointments to the rash that day so Dr. Cappel can see it clearly, and bring a list of your medications and the treatments you have tried. See rash treatment.

Dr. Cappel personally administers every Botox, Dysport and Letybo treatment, and performs and directs every chemical peel plan. Every aesthetic plan starts with his assessment of your skin.

Botox, Dysport and Letybo are priced by area: $350 for one area, $600 for two and $750 for all three upper-face areas. DermagnifyVIP members pay $300, $500 and $600. See Botox, Dysport and Letybo.

No. When performed by an experienced injector like Dr. Cappel, results look natural and refreshed while keeping your facial expressions. Most patients return every 3 to 4 months to maintain results.

Yes. Technologies such as Aerolase Neo and Opus are safe and effective for all Fitzpatrick skin types, and proper laser selection minimizes the risk of hyperpigmentation. See laser resurfacing.

Start with an assessment. Our Alma IQ skin analysis reveals texture, fine lines, pigmentation, sun damage, redness and other concerns invisible to the naked eye. See skin analysis.

Every wellness plan begins with testing to evaluate vascular and metabolic health, inflammation, hormones, thyroid function and nutrient status, so your program is built from objective data. See wellness.

Yes. Our medical weight loss program uses GLP-1 medications such as semaglutide and tirzepatide, combined with personalized nutritional guidance and lifestyle strategies. See medical weight loss.

You complete a secure digital intake form with your medical history, goals and lifestyle. Our team reviews it within 2 to 3 business days and sends a personalized plan by secure messaging. No video or phone call is required.

Yes. Exomind can be used alongside medication, and you should continue your prescriptions unless your prescribing physician directs otherwise. See TMS therapy.

Physician-designed lab panels that pair comprehensive bloodwork with a personalized interpretation and action plan, including supplement recommendations. See supplements and lab panels.