Insurances Accepted

WE DO ACCEPT:

• Medicare: Medicare Part B, Railroad Medicare

• Blue Cross Blue Shield of Florida (BCBS FL):  Medicare Advantage PPO (MAPPO), Medicare Supplemental (MDS), Individual Blue Options (NWB), Blue Choice/PPO (PPC), Payment for Professional Services (PPS)

• Cigna:  PPO, HMO, OAB, Local Plus

• Aetna: all plans 
• Self-Pay:  required at the time of cosmetic services or if no out-of-network insurance coverage
• Out-Of-Network Coverage:  If your insurance has out-of-network coverage, please confirm with your plan prior to making an appointment.

WE DO NOT ACCEPT:

• Any Medicaid plans

• Other insurance plans with no out-of-network coverage

*Please call the number on the back of your insurance card/s to verify your plans coverage.*

Step 1:  Online Scheduling for an In-Office Appointment

• To Prepare, You Will Need:

  • INSURANCE CARDS (unless SELF PAY). Your appointment request will be declined if your insurance information is not complete.  

  • YOUR EMAIL (for authentication purposes). You will receive an email with a 4-digit security code to enter during scheduling.

• Please CLICK the BLUE icon “REQUEST APPOINTMENT” in the bottom right hand corner of the website

• 7 Steps:  
  • Choose: Clinic & Provider, Skin Complaint, Appointment Date & Time
  • Add:  Note, Contact Information, Insurance Information, Verify Identity, Request Appointment.

• Appointment Types: Skin Check, Acne/Rosacea, Cosmetic Consults, Hair Loss, Nail Problem, and Rash require detailed, focused evaluations. A dedicated visit is required to thoroughly address these complaints individually. For example, if you have cosmetic skin concerns and would like a compete skin check for a skin cancer screening, please book two separate appointments.

• Appointment Note: If you have a SECONDARY INSURANCE, please include this information here, or any additional information you would like our office to know.
• Insurance: If you cannot find your PRIMARY INSURANCE in the pre-populated list, click the “ENTER AS TEXT” option.

• Date of Birth: Select the small “triangle” next to the month and year to select the date.

• *Email Verification: This code must be entered to complete the scheduling process.

• APPOINTMENT CONFIRMATION IS REQUIRED: You will receive an initial email regarding your appointment REQUEST. However:

  YOUR APPOINTMENT IS NOT CONFIRMED UNTIL YOU RECEIVE A SUBSEQUENT CONFIRMATION EMAIL. If you have not received this confirmation email within 3 business days, please text or call our office to confirm your appointment.

• *Rescheduling an already booked Online Appointment: Proceed with booking a new appointment and our office will be sure to cancel any existing appointments.

Alternatively, you may schedule an In-Office Appointment by Texting or Calling:  904-842-3632

Step 2:  After Your Appointment is Confirmed, How to Prepare For Your In-Office Visit

*HIGHLY RECOMMENDED* Complete Patient Paperwork on our Portal:

*The standard in-office check-in is completed on an iPad. In order to reduce your wait time and maintain a limited lobby capacity, it is highly recommended to complete the check-in process on the portal anytime prior to your appointment.

You will also be able to use to portal to view important details related to your visit including appointment time/date, diagnoses, counseling and treatment recommendations.

SUMMARY OF INSTRUCTIONS FOR SETTING UP YOUR PORTAL ACCOUNT

(1) Verify your email. When you book your appointment, you should receive an email from noreply@ezderm.com to verify your email.

(2) Create a username & password. You will be prompted to create a user name and password, then you will sign into the portal.

(3) Answer all applicable medical intake questions on the portal site.

(4) Sign consent forms. These are located under the “Appointments” tab at the TOP RIGHT of the screen.

For detailed instructions, please click here.

If you have any appointment questions, please call or text our office at 904-842-3632.

COVID-19 policy

• Masks are worn by our staff

• Limit to 1 guest accompanying the patient

• Reasons to reschedule:

  • (1) Active symptoms of a upper respiratory or flu-like illness, even if you have had a negative COVID test. Symptoms include: fever, chills, cough, nasal congestion, sore throat, loss of taste/smell, or body aches.

  • (2) Known COVID exposure within the past 5 days.

  • (3) Positive COVID test or suspected COVID in the last 10 days.

For your examination:

• Remove all make-up prior to your appointment

• Wear clothing which is easy to change in & out of for your exam

• Do NOT wear lotion or moisturizer to your appointment

• Bring your skin care product regimen to your appointment

Insurance and Payment:

• Bring your ID and insurance card(s). We encourage you to call your insurance company to ensure we are in your network.

• Payment is due at time of your appointment for services performed which may include co-pay, co-insurance &/or unmet deductible depending on your plan's benefits.

• Credit card on file for payment

• Cash is NOT accepted for payment

Office Hours

• Clinic hours:  9:30am-11:30am & 1:30pm-3:30pm.

• Lobby hours are closed:  12:00pm-1:00pm.

No Show and Late Appointment Policies

*No-Show Policy: In the event that you need to cancel or reschedule your appointment, please call 24 hours prior or a no-show fee will apply, except for extenuating circumstances.

*Late Appointment Policy: Patients who arrive more than 10 minutes after their scheduled appointment time, may kindly be asked to reschedule.

Location

• 100 Executive Way, Suite 114, Ponte Vedra Beach, FL  32082. On Executive Way, drive past Bank of America and turn right before Atlantic Self Storage.

• Phone number to call for directions:  904-686-7771